A Master of Science in Accounting and Financial Management Program at Temple University

A Master of Science in Accounting and Financial Management program at Temple University’s Fox School of Business focuses on the development of managerial and financial management skills, and prepares students for the CPA Exam. This program is tailored to working professionals in accounting, management, supply chain roles. Students may choose to focus on finance, which […]

The Benefits of Customer Support Non Voice Process

As a customer service representative, you should know the advantages of implementing a customer support non-voice process. While voice channels are faster and more convenient, non-voice processes may be a better option for many situations. Below are some examples. o Email support: This type of customer support involves processing information sought through emails and sending […]

Customer Service Department Roles and Responsibilities

The customer service department plays an important role in the business world. Reps who specialize in solving customer complaints and questions are often the first resource a potential customer turns to when a problem arises. Depending on the nature of the issue, this may involve taking the time to research the problem and resolve it. […]