Designing Customer Service Recovery Strategies for SaaS Platforms During Major Outages
Let’s be honest—outages are a SaaS company’s worst nightmare. The screen freezes, the dashboards go dark, and that sinking feeling hits your gut. For your customers, it’s more than an inconvenience; it’s a disruption to their business, their workflow, their revenue. And in that moment of crisis, your customer service strategy isn’t just a function. […]

